In terms of the general terms and conditions of sale, a Buyer is a natural person who orders or pays for the service of product delivery through the website.
The trader is the company BLATNI, Platana 35a, 10 040 Zagreb, Croatia, which operates through the website and web store https://beautyorbeast.website/ Craft BLATNI is the owner of the website, web store and https://beautyorbeast.website/
By accepting the general terms and conditions of sale, the Buyer declares that all information provided about himself is true and complete, that he is legally capable, an authorized credit card user, and that there are no known obstacles to ordering and purchasing products, ie to buy through the webshop.
The product is ordered by selecting an item from the website's offer by registering and going through the ordering process. The valid price of the item for the buyer is displayed in US dollars with VAT (MPC) on the website https://beautyorbeast.website/ on the day of payment (by card) or payment to the seller's bank account. The prices of the products in the basket are stated with VAT included. The price shown in the order confirmation is stated with VAT included. If the customer for subjective reasons decides not to pick up the ordered and sent shipment, he is obliged to take the cost of delivery of products, and the cost of ordered products will be refunded to the account from which payment was made (in case of credit or debit card, e-banking or general payment slip).
The product is ordered by selecting and filling in the electronic form (the order form). The customer can order the product as an unregistered user. The product is considered ordered when the customer goes through the entire ordering process.
Payment for ordered products can be made in the following ways:
- By bank transfer / Internet banking
- Payment cards
Payment by bank transfer / Internet banking
By choosing the option of payment by bank transfer (general payment slip) or internet and mobile banking when ordering the product, you will receive the information needed to make the payment in the form of a payment offer to your e-mail address. An offer to pay is considered a distance contract.
If the buyer has not received the information necessary to make the payment or has not received notification that the contract was concluded after the completion of the ordering process, it is suggested to check:
(1) whether the message is in the Junk / Spam / Trash / Trash folder or
(2) whether the mailbox or inbox is full.
The process of delivery (delivery) to the specified address begins when we record the payment in our system.
Payment by payment cards
It is possible to pay once via Mastercard, Maestro, Visa, Visa Electron, Diners, CUP and JCB payment cards. When purchasing with a payment card, the customer is redirected to the page of the card processing and billing service provider, which stores this data following PCI DSS certification, the highest level of protection and storage of confidential data. Personal data from the order are collected, processed and used by the provisions of applicable laws in the Republic of Croatia.
Delivery to the desired address is made within 3-5 working days from the visible payment. Delivery is made to the entrance to the residential building of the desired address. The package delivery service for the webshop is provided by FedEx. If the recipient is unable to receive the shipment at the delivery address, the courier leaves a notice of the arrival of the shipment or the recipient is contacted by phone for further agreement. Terms of delivery.
Beauty or Beast has secured free shipping for all customers.
Delivery deadlines do not include:
• day of receipt of the order/request
• Delay time due to incorrect and incomplete customer address
• Delay time due to force majeure or other reasons for which the seller is not at fault
• non-working days if they represent the beginning of the end of the deadline
All products are packed in transport packaging in such a way that they cannot be damaged during transport. When taking over the product, each customer is obliged to check for any damage and immediately report it to the courier, or refuse to pick up the shipment on which external damage is visible. When taking over the goods, the buyer is obliged to sign a delivery note or delivery note, which the delivery person takes as a confirmation of collection.
The seller accepts all forms of complaints related to technical defects of the product, such as damage that the buyer was not aware of when ordering. The deadline for complaints is 15 days from the moment of delivery. If the customer decides not to pick up or return the ordered shipment for subjective reasons, he is obliged to take over the cost of delivery of the product, and the cost of the ordered product will be returned to the account from which the payment was made (in case of credit or debit card, e-banking or general payment slip).
For complaints, contact us at email@example.com or at +385 (0) 95 6006123
PRIVACY AND PERSONAL DATA PROTECTION STATEMENT
By using our website, the user agrees to the way of collecting and processing personal data specified in this policy and the storage and access of cookies on his device.
This privacy statement informs you about the way your personal information is processed when you contact Beauty or Beast or use one of our services. Beauty or Beast is the processing manager for the personal data we process (unless otherwise stated). To maintain the functionality of the website, improve their work, facilitate their use, improve promotional and advertising activities, improve the offer of products and services, this website, depending on the purpose, may collect and use personal user data such as name and surname, address, contact details (e-mail address, telephone number, etc.). By entering personal data in the fields provided for that purpose, you give your consent for the stated data to be used for the purpose for which they were given.
Beauty or Beast does not sell, rent or lease its user list to third parties. In addition to the obligation of confidentiality, data can be shared with trusted partners for certain purposes, such as providing customer support, delivery organization, etc. The user has the right to access all personal data, their correction, the right to subsequently withdraw previously given consent.
Beauty or Beast collects information provided by the user (by subscribing to the newsletter, buying or ordering our products, sending inquiries to one of our addresses, using a servant on the website and information that is automatically processed (access to the website collects certain types of data unique identifiers such as IP address, username, e-mail address, password, location of the device or computer, etc.).
The website https://beautyorbeast.website/ applies so-called cookies, text files that are placed on the user's computer by the internet server used by the user. Files are created when the browser on the user's device loads the visited network destination, which then sends the data to the browser and creates a text file cookie). The browser retrieves and sends the file to the network destination server when the user returns to it. Cookies are used for the functioning of all features of the website and a better user experience, and can be temporary (stored only during a visit to the website) or permanent (they remain stored on the user's computer even after the visit).
Third-party cookies on our website are used to obtain statistics on traffic and how to use our website. The data collected includes the user's IP address, browser, language, operating system, and other standard data that is collected and analyzed exclusively in anonymous and mass form. The website does not contain cookies that allow you to run programs or install viruses on your user's computer.
Beauty or Beast uses a third-party service, Google Analytics, to collect standard online records and details of visitor behavior patterns, to obtain information about the number of visitors to different parts of the website. This information is processed only in a way that does not identify anyone. No attempt is made to identify or allow Google to make any attempt to discover the identities of the Beauty or Beast website.
Personal data obtained by the order (name, surname, address, delivery address, IBAN) are processed in accordance with the Privacy Statement and are used for the successful execution of the order. Personal data obtained during the order is not shared with third parties, except with the delivery service whose service the customer chooses, for order delivery. The delivery service we work with is FedEx.
Personal data obtained during the order and the content of the order are stored until the deletion of registration, and no later than 5 years after the last login to the account
Interactions on social media are led by employees within the company Beauty or Beast. If the user sends a private or direct message via social media to the Beauty or Beast profile, the message will be stored in the archive until the user requests deletion or until the user deletes the correspondence himself. Data shared on social media will not be shared with other organizations or third parties.
REVIEWS AND INQUIRIES
In cases of complaints or inquiries, personal data collected via telephone, e-mail, social media, mail and contact forms will be used exclusively for processing complaints, inquiries and to check the level of service provided.
Beauty or Beast intends to ensure the quality of its services and products to the satisfaction of its customers by processing personal data received during inquiries or complaints.
Beauty or Beast
Residence: Platana 35a, 10 040 Zagreb
Phone number: +385 95 6006 123